Privacy policy

Privacy Policy

Effective Date: 1 June 2026

This Privacy Policy explains how Aepo collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, order details, customization requests, and customer support communications.

When you place an order, payment information may be collected and processed through our payment service providers. Aepo does not store your full card details.

We may also collect certain information automatically when you use our website, such as your IP address, device information, browser type, pages viewed, referring links, and cookie-related data.

How We Use Your Information

We use your personal information to process and deliver orders, manage payments, communicate with you, respond to customer service requests, manage returns or exchanges, handle customization requests, and provide updates related to your purchase.

We may also use your information to improve our website, understand customer preferences, prevent fraud, maintain website security, comply with legal obligations, and send marketing communications where permitted.

Order and Customization Information

If you request a customized piece, we may collect additional information related to your size, measurements, style preferences, color preferences, and other customization details shared by you.

This information is used only to review, process, and fulfil your customization request.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website performance, and support marketing or advertising activities.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Marketing Communications

If you choose to receive marketing communications from us, we may use your email address or phone number to send updates, offers, product launches, or brand communication.

You may opt out of marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us directly.

Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary to operate our business and provide our services. This may include website hosting platforms, payment processors, delivery partners, logistics providers, analytics tools, marketing tools, customer support tools, and professional advisors.

We may also disclose information if required by law, regulation, legal process, government request, or to protect the rights, safety, and security of Aepo, our customers, or others.

Payment Processing

Payments made on our website are processed by third-party payment service providers. Your payment information is handled according to their own security and privacy practices.

Aepo does not store your full credit card, debit card, UPI, or banking details.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, legal, accounting, tax, fraud prevention, and business record requirements.

When your information is no longer required, we may delete, anonymize, or securely store it as permitted by applicable law.

Your Rights

You may contact us to request access, correction, update, or deletion of your personal information, subject to applicable law and our legal or business record obligations.

You may also withdraw consent for certain uses of your information where consent is the basis of processing. Withdrawal of consent may affect our ability to provide certain services to you.

Third-Party Links

Our website may contain links to third-party websites or services. Aepo is not responsible for the privacy practices, content, or policies of any third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website and services are not directed toward children. We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided us with personal information, please contact us so we can review and take appropriate action.